September 10, 2011

Communications Error PART III

A Comedy of Errors
To say that I am not happy right now, is an understatement.

Pure and simple, the companies that supply my cell phone lines (4), my landline (1) which also happens to be my Internet connection, and now my bank  - SUCK.

Having made this announcement, I am certain my service will go from pathetic, to worse. I mention my bank because they keep coming up with new ways to keep my money.

After my last post on Communication Error Part II, my cell and land line service almost seized to exist.  

This week did not start out very well. I had no bars on my 4G cell phone, and my land line had no dial tone. Although I was able to get on the internet with some of my computers, the internet speed was less then 1400 kbps. My land phone though, was dead (except if you attempted to call the number, you would get a busy signal).

First, T Mobile. Over the course of the past few months, due to many issues including being billed for text from a place called Mauritania, I connected with a supervisor named “Jennifer.”  She has supposedly been overseeing my account because of the problems. So much for promises, such as free phones for renewing your contract, and that “Don’t worry, I have everything under control,” she tells me, and for a while I thought she did and did not worry. Our last conversation was that she would call me on September 2nd. I guess she meant a different year then 2011.

Moo Yorkie
But this isn't the half of it because I elected to go paperless billing and my T Mobile bill is still mysteriously not available to me, although it claims I owe them $444.00 (less change) for current charges. The bill was $644.00 but they evidently applied a credit of $200.00 based on a phone I purchased in July and which, instead of applying my charge card purchase to the phone, they applied it to a bill which did not generate until 11 days later (but they did ship my phone).

So beginning Monday, and successive days throughout the week, I spoke with numerous customer reps who had thick accents. After hours of trying to explain my months of T Mobile hell and nightmares, my connection with said reps, was dropped. Whether or not they cut me off (which, has happened often in the past) is another issue.

I am getting extremely tired of speaking with people who are very difficult to understand and I am still waiting to view a valid bill.

But at least the outcome with Windstream – my landline and Internet carrier – faired better. 

It isn’t that I care about my land line although it my connection to the Internet, but I have had this number for almost 20 years and my family often forgets our cell phone numbers. I also keep this landline because on occasion, I accept credit card purchases in my shop.

I wont though after January 1, 2012.  Accept credi card purchases that is. Not when my bank (BB&T) sent me a letter informing me that they must keep 28% (known as Federal backup withholding). 


They already charge me $5.00 a month for the sheer pleasure of using a credit card machine. They already charge me a pass through fee meaning just swiping a card through the machine. They already charge me $5.99 a month for being in Compliance. They already charge me a base fee of $15.00 a month as a minimal charge for Charges/debits. They already charge me an additional fee for said credit/debits of up to 6% a month depending upon the credit/debit card name/company. Not to mention that my previously free checking is no longer free and should I wish to pay by check, said check will cost $.18 per check to write. In short, I loose between $400.00 and $800.00 a year for doing business with them.

I Have a Headache
 So much for being a loyal customer. Which is why my cell phone company, my land line company, and my bank, who all want my business, suck. 

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