|A Comedy of Errors|
Pure and simple, the companies that supply my cell phone lines (4), my landline (1) which also happens to be my Internet connection, and now my bank - SUCK.
Having made this announcement, I am certain my service will go from pathetic, to worse. I mention my bank because they keep coming up with new ways to keep my money.
After my last post on Communication Error Part II, my cell and land line service almost seized to exist.
This week did not start out very well. I had no bars on my 4G cell phone, and my land line had no dial tone. Although I was able to get on the internet with some of my computers, the internet speed was less then 1400 kbps. My land phone though, was dead (except if you attempted to call the number, you would get a busy signal).
. Over the course of the past few months, due to many issues including being billed for text from a place called Mauritania, I connected with a supervisor named “Jennifer.” She has supposedly been overseeing my account because of the problems. So much for promises, such as free phones for renewing your contract, and that “Don’t worry, I have everything under control,” she tells me, and for a while I thought she did and did not worry. Our last conversation was that she would call me on September 2nd. I guess she meant a different year then 2011. Mobile
So beginning Monday, and successive days throughout the week, I spoke with numerous customer reps who had thick accents. After hours of trying to explain my months of T Mobile hell and nightmares, my connection with said reps, was dropped. Whether or not they cut me off (which, has happened often in the past) is another issue.
I am getting extremely tired of speaking with people who are very difficult to understand and I am still waiting to view a valid bill.
But at least the outcome with Windstream – my landline and Internet carrier – faired better.
It isn’t that I care about my land line although it my connection to the Internet, but I have had this number for almost 20 years and my family often forgets our cell phone numbers. I also keep this landline because on occasion, I accept credit card purchases in my shop.
I wont though after
January 1, 2012. Accept credi card purchases that is. Not when my bank (BB&T) sent me a letter informing me that they must keep 28% (known as Federal backup withholding).